Thank you so much for your purchase! We want to welcome you to Vitanza, and hope you will enjoy our travel incentive programs for years to come! Redeeming your certificate is as easy as 1-2-3! But first, some important information to help you get the most out of your Travel Voucher.
Wait to redeem your Voucher until you know your travel dates! It does not expire for 1 year of the issue date, so you have plenty of time. Once You redeem it, the clock starts ticking and you have to travel within that year. For example, if you redeem today, you must travel within a year from today. You also must submit your travel date request within 30 days of redemption. If you don’t redeem it-you have two full years!
A NOTE ABOUT ANY ADDITIONAL COSTS:
Any other costs are charges that you would incur normally. These costs include, but are not limited to, Airline taxes, hotel taxes, Ticketing fees, airline “junk” fees. You would pay these fees, even if you bought a retail ticket, or booked a retail hotel. There are also fees associated with the full service agency that services your voucher. This is how the agency gets paid for their work performed. This can include but is not limited to research, correspondence between all parties, itinerary changes (includes 2 changes, before actual booking). These costs can range to $139 for a traveler. We always quote the highest on our certificates. It is better to under promise and over deliver. than to surprise you with a cost that you are not expecting.
The later you redeem your Voucher, the more time you get to come up with some
travel dates! Do Not redeem until you have some dates in mind! The clock starts ticking the moment you redeem.
Make sure they are 90 days out. If not, extra fees may apply.
If you bought more than one voucher: You can only use our certificate twice in a 12 month period (Per household). If you redeem them with different travelers, or are giving them as a gift, this does not apply. If you have any questions, email us or use our live chat and we can help make it work for you. Our email is firstname.lastname@example.org. Email and live chat seem to be the quickest way to solve any issues.
After You Redeem, it takes 1-3 weeks to get your reservation forms. You can contact us anytime regarding status.TO REDEEM CLICK HERE